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Frequently Asked Questions
Q1: What is your main product range?
We mainly produce a wide range of lighting solutions including LED bulbs, LED filament bulbs, LED flood lights, LED panel lights, spot lights, strip lights, tubes, and specialty bulbs like G4/G9 and Edison bulbs.
Q2: What is the warranty for your LED products?
We provide a high-quality guarantee with 2 to 5 years of warranty. If any quality issues occur within this period, we take responsibility for the shipping costs and replacements.
Q3: Can I customize the products with my own logo or design?
Yes, we offer professional OEM services. Customized logos and designs for mass production are fully supported to meet your brand requirements.
Q4: How do you handle product packaging for safe transport?
We provide regular packing as default, but we can also create custom color boxes. We use double-layer strong cartons to significantly reduce logistics damage.
Q5: What is the typical delivery time for orders?
Our regular OEM and ODM orders typically require about 30 days. If there are no special packaging requirements, we can often deliver within 20 days. We use air, sea, or rail transport based on your urgency.
Q6: Can you provide samples before placing a bulk order?
Yes, we can supply samples. While the customer bears the sample and courier charges initially, these costs will be refunded once a formal bulk order is placed.
Guangyao Lighting
