Can we customize our brand and market positioning?
Yes, we welcome customization. Please provide detailed information regarding your market demands, and we will discuss and propose the best solutions for your needs.
What are your standard payment terms?
Generally, we accept T/T and irrevocable L/C at sight. For standard orders, a 30% deposit is required, with full payment due before goods delivery.
What are the available delivery terms?
We support EXW, FOB, and CIF terms. You may select the most convenient or cost-effective method for your logistics.
What is the expected lead time for samples and mass production?
Samples typically take 5-7 days. Bulk orders require 10-25 days, depending on the specific order quantity.
How is the product packed to ensure safety?
Goods are packed in neutral cartons. For fragile items, we utilize wooden frames to prevent damage during transit, and we can accommodate specific packing requirements.
How do you handle after-sales quality concerns?
Please provide photos of the issues. We will investigate and provide a satisfactory solution within 24 hours of confirmation.